Privacy Policy

1. Introduction

Garden Riser, operated by K Network, is committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, store, process, and protect your information when you visit or use our platform, services, and associated mobile and web applications.

2. Information We Collect

We collect information that you provide directly to us when creating an account, editing your profile, listing plants, publishing posts, communicating with other gardeners, or booking services:

• Account details: Name, username, email address, password hash, and role preferences.
• Profile information: Bio, profile photos, garden photos, plant diaries, and approximate location (city and country).
• Community interactions: Posts, comments, direct messages, reviews, ratings, and questions.
• Device and usage data: IP address, browser type, operating system, approximate geographic coordinates (when GPS discovery is authorized), and access timestamps.
• Resource downloads: When you download a free guide or checklist without an account, we ask for your name and an email address or phone number, and we record which resource you downloaded and your approximate country.

3. How We Use Your Information

We use the data we collect solely to provide, enhance, and protect our platform:

• To enable garden sharing, plant exchanges, marketplace listings, and booking requests.
• To provide localized recommendations and nearby nursery/professional discovery based on your preferences.
• To verify identity, prevent fraud, prevent spam, and maintain platform trust and security.
• To notify you about order updates, service inquiries, community replies, and security notices.
• To send you the resources you request and, only if you opt in, occasional seasonal gardening tips. You can unsubscribe at any time or ask us to delete your details through the Delete My Data page.

4. Data Sharing and Disclosure

Garden Riser does not sell, rent, or trade your personal information to third-party advertisers. Information is only shared under the following conditions:

• Public profile: Information you choose to make public (your username, public garden posts, plant listings) is visible to members and site visitors.
• Service fulfillment: When you book a professional or enquire with a shop, your contact details are shared directly with that chosen party to fulfill the request.
• Legal compliance: When required by applicable law, regulation, or legal process to protect rights, property, or public safety.

5. Data Retention and Security

We employ strict industry-standard security measures, encryption in transit (HTTPS/TLS), and restricted database permissions to protect your personal information against unauthorized access, loss, or disclosure. You may request deletion of your account and personal data at any time through your Account Settings.

6. Your Rights

Depending on your location, you have rights under applicable data protection laws, including the right to access, rectify, or erase your personal data, restrict processing, or request a portable copy of your account data.